How much revenue does a service business lose to missed after-hours calls?

Service businesses that don't answer or capture leads after hours lose an average of 30-40% of their inbound inquiries. For a business receiving 50 inquiries per month with a $300 average job value, that's $4,500-$6,000 in lost revenue every month.

What is a revenue gap for a small service business?

A revenue gap is money your business should be earning but isn't — due to missed calls, no-shows, slow quote responses, or leads that go unanswered. This calculator estimates the dollar value of each gap.

Free Tool

How much revenue is your
business leaving on the table?

Four questions. Sixty seconds. A dollar number you can act on.

Step 1 of 4

What kind of business do you run?

Pick the closest match — we'll pre-fill your numbers with industry averages.

Step 2 of 4

What's your average job value?

The typical dollar amount you earn per completed job or booking.

Step 3 of 4

How many calls or messages do you get per month?

Count every inquiry — calls, texts, DMs, contact form submissions.

/ mo

Step 4 of 4

How fast do you typically call back?

Be honest — this is the biggest driver of your gap.

What % of your calls come in after hours?

Evenings, weekends, holidays — when no one picks up.

After-hours inquiries 40%

0%
Always covered 40%
Industry avg 80%
Mostly missed

Estimated monthly revenue gap

Slow callbacks

Revenue lost because leads went cold before you called back

Missed after-hours

Inquiries that came in when no one was available to respond

You vs. the competitor who picks up in 5 minutes

You $0/mo

Competitor (5 min response) $0/mo

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Based on MIT and InsideSales.com research on lead response and conversion rates. Your numbers will vary.